- Unlocking the Value of Your Data
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- When There is No Enemy Within, the Enemy Outside Cannot Hurt You
- Where is Google’s Robotics “Moonshot” Taking Us?
- Mobile Customer Care: How Can Mobile Improve Customer Experience?
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Tag Archives: IVR
I was scheduled to participate in a webinar on mobile customer care last week, which was rescheduled to February. I’ve been involved in a number of customer care projects, working with both IT and customer care organizations that deliver these … Continue reading